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Your Privacy Matters to Us

When you open an account on betx100, your personal information is safeguarded from the moment you deposit via Touch 'n Go, GrabPay, Boost atau FPX.

Encrypted data storageNo third-party sharingYour control, always
betx100 Your Privacy Matters to Us
GET IN TOUCH

Privacy Support Channels

Email Send privacy inquiries to [email protected]. We respond to access requests and data-deletion questions within five working days.
Live Chat Open your account and use the in-lobby chat widget. Available 09:00–23:00 Malaysia time, seven days a week.
Account Settings Update your contact details, review your login history, and export your data directly from your dashboard without contacting support.
HOW WE KEEP DATA SAFE

Data Handling and Account Security

Encryption Standard

All connections to betx100 use TLS 1.3 encryption. Payment card numbers are tokenised—we never store your full card details on…

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences.

Account Access

Your account is protected by a password you create. We recommend a mix of letters, numbers and symbols.

Data Retention

Account records are retained for six years after closure to comply with local financial regulations.

Who Can See Your Data

Only betx100 staff with a business need access your account details.

Request Changes

Email [email protected] to update your name, address or contact details. Data-correction requests are processed within three working days.

Privacy Questions Answered

Yes. Email [email protected] with the subject 'Data Access Request' and include your account username. We'll send you a complete export of your profile, account history and transactions within five working days at no charge.

Your account is marked inactive and your login credentials are invalidated immediately. We retain transaction records and identity verification documents for six years as required by law. You cannot request deletion of records needed for financial compliance.

No. Game studios like Playtech and Evolution receive only a player ID—not your name, email or payment method. We act as the intermediary and do not pass personal information to third-party game providers.

When you first visit, we ask your permission to set functional cookies. You can disable non-essential cookies in your browser settings, though this may affect your ability to stay logged in or save game preferences.

Yes. These payment partners handle your card or wallet credentials directly. betx100 never sees your full payment details—only a confirmation token from the payment gateway. All transfers are encrypted end-to-end.

Partial deletion is available. You can request removal of marketing preferences and non-critical profile details. However, transaction records and identity verification cannot be deleted due to anti-money-laundering regulations and local law.

Contact [email protected] with your concern and account username. If we cannot resolve it within 14 days, you have the right to escalate the complaint to the relevant data-protection authority in your jurisdiction.